COVID-19
Community
Safety Outline

Message From The President

Dear Valued Customer,

As the coronavirus (COVID-19) and Centers for Disease Control and Prevention (CDC) guidelines continue to evolve, we feel it is important to inform you that we are taking the necessary steps to ensure the health and well-being of our employees and associates, while continuing to provide customers with uninterrupted service. As a veteran owned and operated company, we take the mission of keeping our troops (staff and technicians), family and community safe at the utmost importance.

  • ACE Home Services will remain open during normal business hours, Monday-Saturday, 7am-8pm MST and is fully staffed to provide you with the same level of customer service you expect.
  • We are providing up-to-date preventative information from healthcare officials to our office staff and technicians to ensure safe material handling and to stay healthy. Along with additional precautionary measures taken internally, we are encouraging team members who are sick to stay home.

Please be assured that we are prepared to navigate these challenging circumstances with everyone’s safety in mind, and will continue to service our customers’ air conditioning and plumbing needs while staying on top of and working through issues related to the COVID-19 situation.

For the latest information on coronavirus including preparedness tips and other resources, please visit the CDC’s website at cdc.gov.

If you have any questions or concerns related to your order, or questions in general about Modern’s products and services, please feel free to reach us at: 602.428.9720

Thank you,

Kwan Jin

President / CEO

ACE Home Services

COVID-19 FAQs

When our customers contact us to schedule a service or appointment, our representatives will ask the following:

  1. Is there any reason we should not enter your home, especially in relation to COVID-19?
  2. Do you or anyone in your household exhibit flu-like symptoms such as fever or shortness of breath?
  3. Do you or anyone in your household have reason to believe they have been exposed to the virus or been asked to self-quarantine?

If the answer is “yes” to any of these questions, our team will work with you diligently to decide the safest course of action to resolve your issue. If the service requested is not urgent, we may ask to reschedule your appointment for later. However, we will prioritize emergency service requests, while taking every precaution necessary to keep all parties safe.

A representative will contact you again, prior to a technician coming to your home, to ensure that the answers to the above questions have not changed. During our visit, our technician will take extra precautions, including:

  • Hand-washing and sanitizing
  • Cleaning the work site before and after work is performed
  • Maintaining social distancing
  • Wearing additional protective gear

When you contact ACE Home Services for service, please let our representative know if you or someone in your household falls within the at-risk category for COVID-19. We will work with you to decide the best course of action necessary. If your requested service is not an emergency, we may ask that you postpone the visit for a future date. If you require emergency services, our technician will take additional precautions to limit any possibility of exposure. This could include wearing additional protective gear and, if possible, isolating the at-risk individual while we are in your home.

If you have not tested positive for COVID-19, but suspect you have been exposed, please let our customer service representative know when you call to request service. We will work with you to determine the safest course of action. Our team has received additional training in response to COVID-19, and employees will always wear personal protective equipment while in your home.

We will always contact you prior to your scheduled appointment regarding any changes. If you have scheduled maintenance with us and have not heard otherwise, you are still on our schedule for service.

Yes! If you would like to reschedule your appointment, please contact us at (602) 428-9720.

If you are having difficulty paying for services previously rendered, please give us a call at (602) 428-9720 to discuss all available options.

We are committed to providing essential services to our customers while maintaining the safety of our team and our community. We are working closely with each customer to ensure all parties are safe at all times, while still meeting their home’s needs. We ask questions prior to our visit to assess the situation and any possible risks associated.

Our technicians will always wear personal protective equipment while in your home, and they have been trained on proper use, including removal and disposal. We have taken additional steps to limit the risk of exposure throughout our community, including the implementation of work-from-home policies and alternating work schedules to reflect social distancing guidelines.

Providing our customers with the essential services they need while maintaining the safety of both our team and the community is our top priority. We remain committed to performing our duties in order to keep you safe and comfortable, and we are enacting enhanced safety measures for added cleanliness and precaution.

If you have questions about our services as they pertain to COVID-19, please do not hesitate to reach out to one of our customer care experts. You can give us a call anytime at (602) 428-9720, or schedule your service today!