Phoenix, AZ 85040
Arizona’s fastest growing HVAC Company is seeking a highly qualified, motivated, and energetic Dispatcher. The right candidate will possess a high attention to detail and a results-based attitude to assist our high volume dispatch center in Phoenix. This position also requires candidate to work closely with our Estimation, Service, and Plumbing Departments.
Summary of Position: The Customer Service Dispatcher provides assistance to our Dispatch Division of the Reception Department and dispatches technicians to install, service, and repair commercial/ residential HVAC components and systems. Under minimal supervision, the Dispatcher performs a variety of duties in accordance with standard outbound and inbound calls, and industry procedures, while understanding how dispatch affects profitability. Also, utilizes good judgment to maximize profits without compromising customer satisfaction.
Responsibilities: Dispatch service/maintenance/plumbing technicians to service calls – Answer incoming customer phone calls – Assist management with various related duties/projects as required
Skill/Requirements: 3+ years dispatching experience preferred – Basic math skills and computer literacy – Proficient in MS Office – Strong attention to detail, strong follow-up skills, highly organized, & solutions-based – Basic clerical skills including typing 30+ wpm with excellent time management and multi-tasking skills – Applicant must also have a flexible schedule and be able to pick up additional shifts when needed – Communicate effectively and professionally both verbally and in writing – Prompt and regular attendance
– Medical, dental, vision, 401K, Disability, Life Insurance, & Critical Insurance
– Paid Vacation
– Annual performance reviews