Customer Service Representative

Customer Service Representative Wanted

Phoenix, AZ 85040

Full-time

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

MAIN JOB TASKS AND RESPONSIBILITIES

  • Manage incoming phone calls from customers and vendors on multiple phone lines
  • Schedule appointments
  • Receive customers’ requests by telephone or mail
  • Analyze and provide information requested or ascertain who best can provide the information and route the customer to the proper person
  • Provide administrative support to direct report manager and other colleagues as needed

SKILLS AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made for individuals with disabilities.

  • Professional appearance and demeanor
  • Proficient with computers
  • Excellent written and verbal communication skills
  • Ability to provide first-rate customer service
  • Capacity to handle a fast-paced environment
  • Bilingual a plus
  • Knowledge of the HVAC industry is a bonus
  • High School diploma or equivalent required